In a typical scenario where the root cause of an event such as this is unknown, drastic measures such as system initialization, removing users from other systems on the same server, or restoring the entire server to a previous state are considered. These actions are taken out of desperation, as the IT teams must swiftly guarantee the system’s best performance.
Fortunately, this company has AimBetter in place, shedding light on the reason for this delay in the restoration process!
On AimBetter’s Queries panel, details about processes as this database restoration process are displayed in real-time with a single click. Even after processes have been completed, they can be retrieved at any time since all the historical activity is stored for up to a month.
In this case, an alert about a System Snapshot indicates the root cause of the unexpected delay. This System Snapshot, an Operating System backup event, impacted the database performance. Without this information, the IT Team would have wasted the DBA’s time investigating an issue unrelated to the database itself or initiating unnecessary upgrades to their systems, believing that a deeper system issue might be at play.
This case demonstrates that not all system failures require immediate, drastic intervention. Often, the key to resolving the issue lies in a deeper understanding of what’s happening within the system. In the end, it’s critical to recognize that when something illogical happens, it’s a signal to stop, reassess, and proceed with informed caution rather than jumping to conclusions.
If you want to learn more about how Aimbetter can enhance your IT management by preventing disruptions and speeding up recovery from unexpected events, please get in touch with us today!
