Recommendation for AimBetter – DBA Service
VERIFONE Israel specializes in providing secure electronic payment solutions for businesses nationwide. The company invests significant effort in developing new products, and as a result, the systems it provides require the highest level of advanced support.
After facing ongoing issues with our database systems for some time, we turned to AimBetter following a recommendation from our integration company. Our collaboration with AimBetter has significantly improved our ability to address technological challenges in the DBA field.
Why did you approach AimBetter’s service through the integration company?
We reached out to AimBetter through our integration company because we needed a professional and focused DBA solution. We aimed to improve response times and tackle technological issues arising from system expansion and persistent database failures.
What advantages did AimBetter provide compared to competing services?
AimBetter offered a far more professional and focused solution than our previous services, allowing us to manage challenges much more quickly and efficiently. The key advantages were fast response times, professional support tailored to our specific needs, and the ability to proactively identify and resolve issues.
Can you share how long it takes to identify issues and how you handled a service failure in Verifone’s cloud environment?
During certain cloud environment failures at Verifone, we were not always able to quickly identify the root cause of the problem. With AimBetter, fault detection time was significantly reduced. The process became much more automated and targeted.
It has been three years since the collaboration began—how do you feel the professional engagement has improved in terms of response times and your ability to handle IT failures?
Over the past few years, our engagement with AimBetter has improved significantly, with shorter response times and more professional handling of every issue. The AimBetter team worked systematically, drastically improving our ability to manage IT problems. We integrated AimBetter’s service with our development teams in Israel so they could refine the code based on system insights, helping us enhance our product.
The partnership with AimBetter has been a significant step in enhancing VERIFONE Israel’s technological capabilities. The combination of fast, professional support and a deep understanding of our unique DBA needs has greatly helped us overcome past challenges and improve the quality of service for our customers.
AimBetter’s system enables us to detect anomalies and propose optimal solutions. Their skilled team professionally manages the system, providing us with advanced tools and methodologies that continuously improve our business operations. AimBetter’s key advantage is not just in responding to failures but in its proactive approach, anticipating events and driving continuous system improvements.
